Terms & Privacy

Terms and Conditions

These Terms and Conditions apply to all orders placed from the Inclusive Bites website (www.inclusivebites.nl). Please review the following terms carefully before placing your order.

All orders must be placed by Monday 6:00 PM for delivery or pickup within the same week. Orders placed after this deadline will be processed for the following week or another selected date. 

  • We ship orders on Wednesday or Thursday each week.
  • Shipping times may vary depending on the delivery service and location, but PostNL usually delivers within 1-2 business days after shipment.
  • Please note that while we strive to ship orders promptly, we cannot guarantee delivery within this timeframe as delays may occur with the shipping provider (PostNL).
  • Customers can select a pickup date and time during checkout using the calendar feature.
  • Pickup locations include our main location in Nieuwegein (Herman Heijermanshove 27) or specified fairs/markets as listed on our website. Customers will choose their preferred location, date, and time using a calendar at checkout.
  • It is the customer’s responsibility to arrive on time for the scheduled pickup. If you do not arrive at the agreed time, we will make reasonable efforts to accommodate a later collection on the same day, but we cannot guarantee availability beyond the agreed pickup window.
  • If you fail to pick up your order on the scheduled day without prior notice, there is a chance that your order may not be available for pickup later. No refunds will be issued if the order cannot be picked up later due to your absence.
  • Payment is required in full at checkout via the available payment methods on the webshop.
  • Due to the nature of our baked goods, all sales are final, and no refunds or returns are allowed once the order is confirmed.
  • If you need to cancel or make changes to your order, please contact us as soon as possible. Cancellations or changes may be accepted only if the preparation process has not yet started. However, we cannot guarantee this, and any changes or cancellations are at the discretion of Inclusive Bites.
  • As a small business run by a single individual, there may be rare instances where Inclusive Bites must cancel an order due to illness or other unforeseen personal emergencies. In such cases, we will notify you as soon as possible and provide a full refund or offer to reschedule your order for another available date.
  • We sincerely apologize for any inconvenience this may cause and will work with you to find the best possible solution.
  • If your order arrives damaged, please take clear photos of the package and its contents immediately upon receipt and contact us within 24 hours of delivery. We will work with you and the shipping provider (PostNL) to resolve the issue.
  • Inclusive Bites will assess the situation and may issue a refund or replacement based on the damage reported, at our discretion. Please note that we cannot be held responsible for damage that occurs after the package has been delivered to you.
  • In the event that your order is lost during transit and not delivered, please contact us immediately, and we will assist you in filing a claim with the shipping provider. If the package is confirmed as lost, we will work with you to arrange a replacement or refund at our discretion.
  • All products are made fresh to order. We recommend consuming your baked goods within 24 to 48 hours for the best quality and taste. Please store everything in the fridge as soon as received.
  • Some products can be frozen to extend their shelf life. If you wish to freeze your items, we recommend wrapping them in an airtight container or plastic wrap to maintain freshness.
  • Inclusive Bites is not responsible for any dissatisfaction related to quality if the product is not consumed or stored properly.
  • While all of our products uses naturally gluten-free ingredients, Inclusive Bites cannot guarantee that there will be no trace amounts of gluten due to possible cross-contamination in the kitchen.
  • It is the customer’s responsibility to ensure that they do not consume products that may pose a risk to their health. We strongly advise against ordering if you have a severe gluten allergy or intolerance, as we cannot accept liability for any allergic reactions.
  • Inclusive Bites takes pride in the quality of our products and works hard to ensure your satisfaction. However, once the order has been delivered or picked up as agreed, we cannot be held responsible for any dissatisfaction regarding taste, design, or quality.
  • Once the order has been picked up or delivered, Inclusive Bites is no longer liable for the condition of the products, including any damages or deterioration that occur after the handover.
  • If you are unable to pick up your order at the scheduled time, please contact us as soon as possible. We will do our best to accommodate a new pickup time on the same day, but this is not guaranteed.
  • If you do not arrive on the day of the scheduled pickup and do not notify us in advance, we cannot guarantee that your order will still be available for pickup later, and no refunds will be issued.
  • For any questions or concerns, please contact us at:

Privacy Policy

Last Updated On 14-Jan-2025
Effective Date 14-Jan-2025

This Privacy Policy describes the policies of Inclusive Bites, Herman Heijermanshove 27, Utrecht 3438HA, Netherlands (the), email: [email protected], phone: +31628132316 on the collection, use and disclosure of your information that we collect when you use our website ( https://inclusivebites.nl ). (the “Service”). By accessing or using the Service, you are consenting to the collection, use and disclosure of your information in accordance with this Privacy Policy. If you do not consent to the same, please do not access or use the Service.
We may modify this Privacy Policy at any time without any prior notice to you and will post the revised Privacy Policy on the Service. The revised Policy will be effective 180 days from when the revised Policy is posted in the Service and your continued access or use of the Service after such time will constitute your acceptance of the revised Privacy Policy. We therefore recommend that you periodically review this page.

Information We Collect:
We will collect and process the following personal information about you:

Name
Email
Mobile
Address
Payment Info

How We Collect Your Information:
We collect/receive information about you in the following manner:

When a user fills up the registration form or otherwise submits personal information
Interacts with the website
From public sources

How We Use Your Information:
We will use the information that we collect about you for the following purposes:

Marketing/ Promotional
Creating user account
Testimonials
Customer feedback collection
Administration info
Targeted advertising
Manage customer order
Manage user account
If we want to use your information for any other purpose, we will ask you for consent and will use your information only on receiving your consent and then, only for the purpose(s) for which grant consent unless we are required to do otherwise by law.

How We Share Your Information:
We will not transfer your personal information to any third party without seeking your consent, except in limited circumstances as described below:

Analytics
We require such third party’s to use the personal information we transfer to them only for the purpose for which it was transferred and not to retain it for longer than is required for fulfilling the said purpose.
We may also disclose your personal information for the following: (1) to comply with applicable law, regulation, court order or other legal process; (2) to enforce your agreements with us, including this Privacy Policy; or (3) to respond to claims that your use of the Service violates any third-party rights. If the Service or our company is merged or acquired with another company, your information will be one of the assets that is transferred to the new owner.

Retention Of Your Information:
We will retain your personal information with us for 90 days to 2 years after users terminate their accounts or for as long as we need it to fulfill the purposes for which it was collected as detailed in this Privacy Policy. We may need to retain certain information for longer periods such as record-keeping / reporting in accordance with applicable law or for other legitimate reasons like enforcement of legal rights, fraud prevention, etc. Residual anonymous information and aggregate information, neither of which identifies you (directly or indirectly), may be stored indefinitely.

Your Rights:
Depending on the law that applies, you may have a right to access and rectify or erase your personal data or receive a copy of your personal data, restrict or object to the active processing of your data, ask us to share (port) your personal information to another entity, withdraw any consent you provided to us to process your data, a right to lodge a complaint with a statutory authority and such other rights as may be relevant under applicable laws. To exercise these rights, you can write to us at [email protected]. We will respond to your request in accordance with applicable law.
You may opt-out of direct marketing communications or the profiling we carry out for marketing purposes by writing to us at [email protected].
Do note that if you do not allow us to collect or process the required personal information or withdraw the consent to process the same for the required purposes, you may not be able to access or use the services for which your information was sought.

Cookies Etc.
To learn more about how we use these and your choices in relation to these tracking technologies, please refer to our Cookie Policy.

Security:
The security of your information is important to us and we will use reasonable security measures to prevent the loss, misuse or unauthorized alteration of your information under our control. However, given the inherent risks, we cannot guarantee absolute security and consequently, we cannot ensure or warrant the security of any information you transmit to us and you do so at your own risk.

Grievance / Data Protection Officer:
If you have any queries or concerns about the processing of your information that is available with us, you may email our Grievance Officer at Inclusive Bites, Herman Heijermanshove 27 3438HA, email: [email protected]. We will address your concerns in accordance with applicable law.

Privacy Policy generated with CookieYes.

Cookie Policy

Cookie Policy

Effective Date: 14-Jan-2025
Last Updated: 14-Jan-2025

 
What are cookies?
 
How do we use cookies?
 
Types of Cookies we use
 
Manage cookie preferences
Cookie Settings

You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050

Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac

Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US

Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.